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Wishing all of our clients a Happy and Healthy New Year!
Wishing all of our clients a Happy and Healthy New Year!

Shipping & Returns

Shipping & Returns Policy

At ORT Motorsport, we’re committed to providing a seamless shopping experience with clear and fair shipping and returns processes. This policy outlines everything you need to know about order processing, shipping, returns, and refunds. We encourage you to review it before placing your order, and if you have any questions, please reach out to us at [email protected]. By placing an order, you agree to the terms outlined below.

Order Processing

We strive to process and ship your order as quickly as possible. Here’s how it works:

  • Processing Time: Most orders are processed within 48 hours during regular business hours (Monday–Friday, 8:00 AM–4:45 PM EST). Occasionally, processing may take up to 3 business days to ensure accuracy.

  • Order Finalization: Once your order is placed through our website or with an ORT Motorsport team member, it is considered final. To maintain efficiency, we’re unable to modify or combine orders after submission. If you’d like to add items, please place a new order.

  • Backordered Items: If an item is unexpectedly out of stock, we’ll notify you within 72 hours and offer a refund or an estimated restock date.

Our goal is to get your order to you promptly, and we appreciate your understanding of these timelines.

Shipping

We partner with trusted carriers like UPS™ and FedEx™ to deliver your order safely and on time.

  • Standard Shipping: Orders are typically shipped within 3 business days of processing. You’ll receive tracking information once your order ships.

  • Free Shipping: Free shipping, when offered (e.g., via promotions or coupon codes), applies to standard ground shipping within the lower 48 U.S. states. Expedited shipping options are available at standard rates and are not eligible for free shipping discounts. Free shipping orders may require an additional 24 hours for processing.

  • Signature Requirements: For your security, orders over $800 require a receiver signature upon delivery. Please ensure someone is available to sign for high-value shipments.

  • Address Verification: To prevent fraud, we may request proof of identity if the billing and shipping addresses don’t match. Your information is handled securely and never shared.

  • Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of delivery with photos and your order number. We’ll work with the carrier to resolve the issue, which may include a replacement or refund, subject to the carrier’s claim process.

  • Refused Deliveries: If you refuse a delivery, you’ll be responsible for return shipping costs and a 10% restocking fee to cover handling. Special-order items refused upon delivery are non-refundable.

We’re here to ensure your order arrives safely—please verify your shipping address before submitting your order.

International Shipping

We’re thrilled to serve customers worldwide! Here’s what you need to know about international orders:

  • Customs and Duties: Your country may impose duties, taxes, or import fees based on the product’s origin or value. These are your responsibility, and we recommend checking with your local customs authority for details.

  • Accurate Declarations: To comply with international regulations, we declare the full value of your order on customs forms. We cannot mark items as gifts or lower their value.

  • Currency: All transactions are processed in U.S. Dollars (USD). We’re not responsible for currency fluctuations.

  • Returns: International returns are subject to the same terms as domestic returns, but you’re responsible for return shipping costs, duties, and taxes.

If you have questions about international shipping, feel free to email us at [email protected].

Special Order & Custom Items

Some products, like forged wheels or custom suspension kits, are special-order items made to your specifications or sourced directly from suppliers. These items have unique policies:

  • Non-Cancellable Orders: Once a special-order item is placed, it cannot be canceled or returned due to its custom nature. This ensures we can fulfill your order without delays or additional costs from suppliers.

  • Extended Lead Times: While in-stock items ship within days, special-order items may take up to 8 weeks to arrive, depending on production and supplier timelines. We’ll keep you updated on your order’s progress.

  • Cancellation Fees: In rare cases where cancellation is possible (e.g., before production begins), a fee of up to 50% may apply to cover supplier costs.

We encourage you to double-check your order details before placing a special-order purchase, and we’re happy to assist with any questions.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, here’s how it works:

  • Return Window: You may return new, unopened, unused items within 45 days of delivery for a full refund, minus a 10% restocking fee to cover handling and repackaging. In some cases, restocking fees may be up to 20% for high-value or complex items.

  • Special-Order Items: Special-order or custom items are non-returnable due to their bespoke nature.

  • Return Process:

    1. Contact us at [email protected] or by phone to request a Return Merchandise Authorization (RMA) number.

    2. Package the item in its original box with all packing materials, stickers, manuals, and manufacturer information. Missing components may incur an additional fee (e.g., $10–$50, depending on the item).

    3. Ship the item to the address we provide, using a trackable carrier. You’re responsible for return shipping costs.

  • ORT Errors: If we send an incorrect or defective item, we’ll cover return shipping costs and waive restocking fees. Please report issues within 48 hours of delivery.

  • Refused Deliveries: If you refuse a delivery, return shipping costs and a 10% restocking fee apply. Special-order items are non-refundable.

  • Refund Processing: Refunds are processed within 72 hours of receiving your return and may take up to 14 days to appear in your account. Credit card refunds incur a 3% transaction fee to cover processing costs.

  • Non-Returnable Items: Items purchased during one-time promotional sales (e.g., Black Friday) are not eligible for return, refund, or exchange to maintain the integrity of these special offers.

We reserve the right to inspect returned items and deny returns if they’re used, damaged, or lack an RMA number. Please ensure your shipping address is accurate, as we cannot issue refunds for undelivered items due to incorrect addresses.

Contact Us

We’re here to help! If you have questions about your order, shipping, or returns, please reach out:

  • Email: [email protected] (we aim to respond within 24–48 hours during business hours)

  • Phone: 610-812-3037 (Monday–Friday, 8:00 AM–4:45 PM EST)

  • Business Hours: Monday–Friday, 8:00 AM–4:45 PM EST

Thank you for choosing ORT Motorsport. We value your trust and are committed to delivering high-quality products with exceptional service.